- In Screenwriter, click on File > Import.
- IMPORTANT: From the "Files of Type" dropdown list, choose the file type, e.g., "Rich Text Format (*.rtf)". The error is triggered when this is set to “All Files (*.*).”
- From the "Look in" list at the top, select the folder where you saved the import file, e.g., "Documents”.
- Open the import file.
- On the "How should I interpret this text?" window click OK.
The file should import without error.
If you are getting this message when opening a Screenwriter Document (.MMSW), Previous Saved Version (.BK) or Timed Backup (.TMB), the file may be corrupt. Please send us that file* as an attachment so that we can examine its integrity.
*All files are held in strict confidentiality and are deleted once troubleshooting has completed.