Support ‹ Contact ‹ Customer Service/Sales

Support ‹ Contact ‹ Customer Service/Sales

Contact us — Customer Service/Sales

If you have a question about an order, cannot find your serial number or have some other non-technical issue, you can contact a Customer Service representative using one of the methods below.

  • Sending an e-mail is a quick way to submit a request for assistance. Please allow at least 24 hours for a reply. Your e-mail should be answered on the next business day.

    E-mail Customer Service/Sales »

  • Phone

    You can also contact us for a billing, registration or other customer service issue by phone.

    United States & Canada:
    (800) 84-STORY / (800) 847-8679

    World-wide:
    (818) 843-6557

    Business Hours:
    9 am - 12 pm / 1:30 pm - 5 pm, Monday-Friday, Pacific Time

  • Fax

    Fax us your question any time:

    (818) 843-8364

    Please allow at least 24 hours for a reply. Your request should be answered on the next business day.