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Have you tried searching the Answer Center?

Answers to most technical issues can be found in our online knowledge base.

Misplaced your Serial Number?

If you need the serial number to install or activate your software, please contact Customer Service.

Hours of Operation

We are open from 9 AM - 5 PM, Monday-Friday, Pacific Time.

We are closed for lunch from 12:00 PM - 1:30 PM.

Technical Support

All requests for technical support must include the serial number for your software product.

How do I find my serial number?

  • Did you just install MacOS Sierra (10.12) and can no longer run the Screenwriter? Click here.
  • Did you just receive a Windows update and can no longer run Screenwriter? Click here.


Request Tech Support


We try to respond to requests for Technical Support on the same business day, but generally repspond no later than the close of the next business day. 

Customer Service/Sales

If you have a question about an order, billing, have lost your serial number or have some other non-technical issue, please contact Customer Service.

U.S., Canada, and International:  +1 (818) 843-6557
U.S. and Canada:  +1 (800) 84-STORY [+1 (800) 847-8679]


E-mail Customer Service


Requests to Customer service via email are answered on the next business day (excluding holidays and weekends). 

Server Outage

If our activation server is down outside of business hours, you can click the button below to notify us. Before clicking the button below, please install the latest update for your product from our Downloads page and try activating again.

Report a server outage