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Answers to most technical issues can be found in our online knowledge base.

Misplaced your Serial Number?

If you need the serial number to install or activate your software, please contact Customer Service.

Technical Support

All requests for technical support must include the serial number for your software product.

How do I find my serial number?

Phone:  +1 818-843-7819 (toll charges may apply)
Fax:  +1 818-843-8364

E-mail Tech Support

Customer Service/Sales

If you have a question about an order, billing, have lost your serial number or have some other non-technical issue, please contact Customer Service.

U.S. and Canada:  800-84-STORY (800-847-8679)
International:  +1 818-843-6557
Fax:  +1 818-843-8364

E-mail Customer Service

Hours of Operation

9:00 am - 12:00 pm
1:30pm - 5:00 pm
Monday-Thursday, Pacific Time


Requests to Technical Support or Customer service via email or fax are answered on the next business day (excluding holidays and weekends).