Contact
Have you tried searching the Answer Center?
Answers to most technical issues can be found
in our online knowledge base.
Misplaced
your Serial Number?
If you need the serial number to install or activate your software, please contact
Customer Service.
Technical Support
All requests for technical support must include the serial number for your software
product.
How
do I find my serial number?
Phone: +1 818-843-7819 (toll charges may apply)
Fax: +1 818-843-8364
E-mail
Tech Support »
Customer Service/Sales
If you have a question about an order, billing, have lost your serial number or have some other non-technical issue, please contact Customer Service.
U.S. and Canada:
800-84-STORY (800-847-8679)
International: +1 818-843-6557
Fax: +1 818-843-8364
E-mail
Customer Service/Sales »
Hours of Operation
9:00 am - 12:00 pm
1:30pm - 5:00 pm
Monday-Friday, Pacific Time
Requests
to Technical Support or Customer service via email or fax are answered
on the next business day
(excluding holidays and weekends).
Windows
- Open the program.
- Click on Help > About.
Macintosh
- Open the program.
- Click on the program menu next to the Apple and select About <Program Name> (e.g., About Screenwriter).
If you cannot open the program...
- Boxed Product — The serial number is on a sticker inside the case (above the CD) or on the back of the insert booklet.
- Electronic Downloads — If you purchased an electronic copy from Screenplay.com, please sign in at Screenplay.com. Click on Track Your Order, View Your Order/Billing History, and then click on the Order # to view the receipt that contains your serial number. The serial number is also in the confirmation e-mail that was sent to you after you made your purchase.
- Older Product — If you purchased the program prior to 2006, the top half of the registration card ("Save This Panel!") has your serial number on it.
If you still cannot locate your serial number click here to have a Customer Service representative attempt to retrieve it for you.